eLearning Courses on the Big Picture Training Academy
Our eLearning courses are written by subject matter experts and designed through a social housing lens, using real housing-related scenarios, case studies and storytelling to bring the learning to life.
Each course connects theory with practice, helping staff apply learning directly to their day-to-day roles and customer interactions.
Discounts are available for bulk purchases. If you’d like to buy multiple copies or discuss licensing a corporate package for hosting on your LMS, please contact us for more information.
This page is regularly updated with new courses. Can’t find what you’re looking for? Contact us, we can help.
Culture and Inclusion
Cross Cultural
Awareness
AU$49.00
Engaging with First Nations People
AU$49.00
Equality Diversity and Inclusion – The Art of Conversations
AU$49.00
Unconscious Bias Awareness
AU$49.00
Building Trust and Leading Agile Teams
AU$49.00
Customer and Behavioural Skills
Customer Service – Making a Difference
AU$64.00
Having Difficult Conversations
AU$49.00
Preventing Debt and Recovering Arrears
AU$49.00
Stakeholder
Engagement
AU$49.00
Understanding Professional Boundaries
AU$49.00
Managing Service Complaints
AU$49.00
Professional
Curiosity
AU$49.00
Guide to Empathy
at Work
AU$0.00
Resolving Conflict with
Co-Workers
AU$0.00
Applying Nudge
Theory
AU$64.00
Having Money Conversations with Tenants
AU$49.00
Having Performance Conversations
AU$49.00
Managing Unreasonable Complainant Conduct
AU$49.00
Elevate Leadership Development Program
AU$256.00
Professional and Writing Skills
Case Notes and Record Keeping
AU$49.00
Contract
Management
AU$49.00
Grant and
Tender Writing
AU$49.00
Clear Business Writing Skills
AU$49.00
Writing Outstanding Customer Emails
AU$0.00
Workplace Communication Basics
AU$49.00
Presentation
Skills
AU$49.00
Technical and Compliance
Anti-Social Behaviour (ASB) Training Program
AU$199.00
Asset and Maintenance Training Program
AU$179.00
Cybersecurity
Training
AU$49.00
Introduction to Community Housing Regulations
AU$49.00
Introduction to Social and Community Housing
AU$49.00
Privacy and
Confidentiality
AU$64.00
Understanding Domestic and Family Violence in Housing: Safe Homes, Save Lives
AU$49.00
Soliciting and Responding to Customer Feedback
AU$49.00
Equal Employment Opportunity & Anti-Discrimination
AU$59.00
Fire and Emergency Response
AU$55.00
First Aid Awareness
AU$75.00
Occupational Health and Safety (OHS) Employees (VIC)
AU$70.00
Occupational Health and Safety (OHS) Managers and Supervisors (VIC)
AU$105.00
Respectful Workplace Behaviour
AU$59.00
Workplace Health and Safety (WHS) Employees (QLD, NSW, ACT, SA, WA, NT, TAS)
AU$70.00
Workplace Health and Safety (WHS) Managers and Supervisors (QLD, NSW, ACT, SA, WA, NT, TAS)
AU$105.00
Supporting and Sustaining Tenancies Training Program
AU$219.00
Rent Setting and Rent Reviews
AU$49.00
Residential Tenancies Act – Victoria
AU$49.00
Hoarding and Squalor: Understanding, Conversations and Support
AU$49.00
Effective Rooming House Management
AU$49.00
Routine
Inspections
AU$49.00
Preparing and Presenting your Case at Tribunal
AU$49.00
Tenancy Management in Community Housing Program
AU$249.00
Housing First and the NSW Homelessness Strategy
AU$0.00
Understanding Tenant Welfare Checks
AU$49.00
Stock
Transfers
AU$49.00
Residential Tenancies Act – New South Wales
AU$49.00
Managing Neighbour Nuisance Complaints
AU$49.00
Overview of Specialist Disability Accommodation (SDA)
AU$49.00
Tenancy Management in Specialist Disability Accommodation (SDA)
AU$49.00
Wellbeing and Personal Effectiveness
5 Day Challenge to Improve Your Mental Health
AU$0.00
Building Resilience – 7 go To Strategies
AU$49.00
Crisis Care: Supporting Yourself and others in distress
AU$49.00
Mental Health Awareness in Housing
AU$49.00
Time
Management
AU$49.00
Trauma Informed Care and Practice
AU$49.00
Virtual Meeting
Etiquette
AU$0.00
Understanding and Preventing Vicarious Trauma
AU$49.00
