Training and Events
Big Picture Training delivers high-quality social housing training and CPD-accredited professional development for teams across the Australasian social housing, community housing and associated sectors. Our workshops use behavioural insights, practical tools and accelerated learning techniques to create engaging, relatable and memorable sessions that build capability and make a real difference to customer experience and service delivery.
Our training can be facilitated online or in person, we also offer a suite of eLearning courses. When delivered in house, our courses can be tailored to reflect your organisation’s values, service standards and learning needs, ensuring the training is relevant, practical and easy to apply in the workplace.
Explore our Events Calendar below for upcoming training and events, browse by subject, or download the full course brochure. Can’t find what you’re looking for? Let our experts help. Contact us.
Browse Events by Calendar
Browse our training programs and workshops by subject
Training Programs
Customer Service – Making a Difference
A CPD accredited suite of tools, recognised by the CIH and designed to embed learning long after the event.
Assets and Maintenance Training Program
This training is designed for both newcomers to the sector and experienced staff.
Tenancy Management in Community Housing
This modular program covers the core functions and duties of a Tenancy manager working in the community housing sector.
Anti-Social Behaviour Training Program
Giving you the tools and confidence to triage and manage reports of ASB effectively from the first point of contact.
Supporting and Sustaining Tenancies
Learn the tools to assist and empower tenants to feel safe and connected to their home and sustain their tenancy.
Training Workshops
Clear Business Writing
Skills
This 3-hour workshop session will help you craft clear, concise and positive written communications.
Case Notes and Record Keeping
This workshop provides delegates with best practice around case notes and record keeping.
Understanding Professional Boundaries
This 3-hour workshop takes a reflective approach, exploring the nature of boundary issues at work.
Privacy & Confidentiality in Community Housing
The workshop will provide delegates the opportunity to review and reflect their current practice against best practice.
Managing Service Complaints in Community Housing
This workshop considers the skills required to respond to complaints successfully, improving care and satisfaction.
Routine Inspections in Community Housing
This workshop provides staff with an understanding of the legal requirements for undertaking routine inspections.
Having Difficult
Conversations
This workshop is designed for for anyone who needs to have difficult or crucial conversations — in the workplace, and beyond.
Rent Setting and Reviews in Community Housing
This workshop provides staff with an understanding of rent setting in a social housing context.
Managing Unreasonable Complainant Conduct
This workshop provides staff with strategies and skills to manage unreasonable conduct related to service complaints effectively.
Applying Nudge
Theory
Small nudges applied appropriately, can increase revenue and influence our tenant’s choices.
Introduction to Residential Tenancies Act in NSW
This workshop covers the legal and regulatory requirements of housing and tenancy management.
Having Money Conversations with Tenants
This workshop will provide you with the tools and confidence to have those difficult money conversations.
Understanding Tenant Welfare Checks
This workshop provides staff with an understanding of the requirements to perform welfare checks.
Preventing Debt & Recovering Arrears
This practical workshop will give you the tools to manage your rent accounts effectively.
Introduction to the Residential Tenancies Act in Victoria
This workshop provides an introductory understanding of the Residential Tenancies Act 1997 (RTA) in Victoria.
Time Management
This workshop will equip you with the skills to prioritise your workload efficiently and focus on high value tasks.
Unconscious Bias Awareness
Learn how to recognise bias, understand its impact, and develop strategies to create a fairer work environment.
Introduction to Community Housing Regulations
This workshop is designed to help you understand the regulations that govern community housing in Australia.
Rent Setting and Rent Reviews – South Australian Online Workshop and Forum
This SA-specific workshop and forum builds your understanding of rent setting in a community housing context.
Preparing and Presenting your Case at Tribunal
Gain the knowledge, skills, and confidence to prepare and present a case effectively at Tribunal.
Building
Resilience
Strengthening individual resilience – the ability to adapt, recover and stay focused – through practical activities.
Hoarding
and Squalor
This course explores the complexities of hoarding and squalor with a focus on building understanding, compassion and support for the individual.
Introduction to Social and Community Housing
This course provides an understanding of the social and community housing sector in Australia.
Presentation
Skills
Learn confident, clear and credible presentations that land.
Understanding Domestic and Family Violence in Housing: Safe Homes, Save Lives
Practical skills to identify, respond, and refer DFV cases.
Understanding and Preventing Vicarious Trauma
Explore the causes and impact that vicarious trauma has on mental health.
Managing Anti-Social Behaviour Complaints
A practical 3-hour introduction to anti-social behaviour case management.
An Overview of Specialist Disability Accommodation
Introducing the key elements of Specialist Disability Accommodation (SDA).
Tenancy Management in Specialist Disability Accommodation
This course explores what tenancy management in SDA looks like in practice.
“Big Picture Training provides quality training and consultancy services. They tailor their training to meet an organisation and their staff where they are, at their own development and pace. Their work has made a positive impact and has contributed to our new ways of working.”
