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Welcome to the Big Picture Licensees Community

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A dedicated space for CS-MAD licensees

You’re In! As part of your CS-MAD licence, you now have full access to the Big Picture Community. Your central hub for everything you need to deliver and embed Customer Service – Making a Difference.

Not a Licensee but want to learn more? Click here!

This Community is where ideas, tools and conversations come together to help you keep the momentum going.

What you’ll find inside

  • Ready-to-use toolkits Downloadable, easy-to-apply resources to support planning, delivery and follow-up for your CS-MAD sessions.
  • Bite-sized videos Short, practical videos to refresh key messages or build confidence in specific delivery techniques — perfect for quick top-ups between sessions.
  • A supportive forum Connect with other licensees, share what’s working, ask questions, and get honest advice from the Big Picture team.
  • Exclusive content and early access Be the first to access new resources, workshops and events designed to enhance your facilitation and impact.

Stay Connected

The Big Picture Community is here to help you make the most of your licence, with ongoing inspiration, collaboration, and practical support from likeminded people.

Welcome to the community that’s changing customer service in the housing sector, one conversation at a time.

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