Creating clearer, more engaging tenant communications
Clear communication matters. Especially in social and community housing, where the information being shared can affect people’s homes, responsibilities and access to support. Mission Australia…
Elevate Leadership Development Program Impact Statement
The Elevate Leadership Development Programme is CPD accredited and designed to help emerging and aspiring leaders in the social housing sector develop the confidence, capability…
March Round-Up
Welcome to your March round-up from Big Picture Training. It’s been a busy and exciting month, with plenty happening across our community, from new opportunities to…
Building Customer Service Capability with WPI
In February I travelled to Melbourne to work with the operations team atWomens Property Initiatives (WPI), delivering our CS-MAD (Customer Service – Making a Difference)…
Recognising when a tenant is signalling for help: The clues hidden in plain sight
Most tenants don’t openly ask for help. Not because they don’t want support, but because pride, fear of judgement, shame, previous poor experiences, and sometimes…
Happy almost Christmas!
Over the past weeks, we’ve been busy! We launched our new public training program and attended the ACH Conference, and to celebrate we’re offering 15%…
2025 Impact Report
We’re proud to share our 2025 Impact Report. This year we’ve focused on what matters most: building capability, confidence and consistency across the housing sector….
No Robots Required: Practical AI You Already Have
When people hear “AI,” they often picture robots, science fiction or high-tech offices full of screens and code. But artificial intelligence isn’t futuristic anymore —…
October Roundup from Big Picture Training
This edition includes wine, food a personal invitation, some AI and a full roundup of activity for October. First things first. An important announcement. From…