We are Big Picture Training
The first choice for customer service (CS) and customer experience (CX) consultancy, coaching and training in social housing, non-profit and associated sectors.
Improving customer experience in the
social housing, not-for-profit and commercial sectors.
At Big Picture Training, we provide outstanding customer experience consultancy, customer service training and coaching. Our commitment to excellence sets us apart in the industry, ensuring that you receive unparalleled solutions, tailored to your needs.
We help providers like you, in the social housing, not-for-profit and associated commercial sectors, by providing impartial customer experience advice, coaching and accredited online and face to face customer service training solutions.
We listen to you and tailor our services to your needs. Designing programs that bring your company’s vision, brand and culture to life.
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Our Services
We design and deliver customer service training tailored to your business. With a focus on customer experience and customer service. Our training solutions are only part of the story. We offer impartial customer experience consultancy, service reviews and coaching too. We see the ‘Big Picture’ to help you bring your customer experience strategy to life.
Get ready for a fun training experience unlike any other! Our programs offer tailored core training, hand-picked specialised modules, and toolbox training kits for your organisation.
Why is our training so effective? It goes beyond the surface and dives deep, helping individuals master their thoughts, emotions, words, and actions. By equipping them with these essential skills, they’ll be ready to tackle any challenge at work, manage their emotions like pros, and communicate like never before.
Get ready to unleash your team’s full potential.
Training and Events
A range of customer service training solutions that can be delivered your way, on-line, face to face or a mixture of both.
Consultancy Services
Consultancy designed to support your business to see the big picture and improve the customer experience.
Coaching
Access free coaching with Sheila Starr, an experienced coach committed to helping people unlock their potential.
At Big Picture Training, we know that delivering brilliant customer experiences doesn’t happen by accident, it takes focus, commitment, and the right tools.
That’s why we’ve created the Big Picture Community. It’s more than just a resource bank – it’s a space for learning, sharing, and building a culture of service that sticks.
Whether you’re just getting started or looking to raise the bar, the Big Picture Community is here to support you.
“The work we’re doing with Big Picture is fantastic! It’s changing the way we deliver our communications and design our services.”
Rebecca Pinkstone, Chief Exec. Bridge Housing.
Some of the companies we work with:
