Learn how to recognise bias, understand its impact, and develop strategies to create a fairer and more inclusive work environment.
Duration
3-hours
Location
In-House and Online
How to attend this workshop
In-House Workshop
If you have eight or more people interested in attending this workshop, our in-house training is tailored to your learning needs and offers great value for money.
In-house workshops can be delivered online or face to face!
Online Public Workshop
Join the waiting list and we’ll let you know as soon as the next workshop opens.
Self-Paced e-Learning
Complete courses online in your own time by enrolling in the self-paced e-Learning from our course catalogue.
Unconscious bias affects decision-making, relationships, and customer interactions, often without us realising it.
This interactive training helps individuals and teams recognise bias, understand its impact, and develop strategies to create a fairer and more inclusive work environment.
Why This Course Matters
Research shows that unconscious biases shape our perceptions our actions and impacts on the relationships we forge. In customer service, these biases can influence how we interact with people, affecting trust, service quality, and overall satisfaction. By raising awareness and providing practical tools, this course empowers participants to challenge biases and make more objective, inclusive decisions.
What You’ll Gain
Course Overview
Interactive Learning Approach
This course is highly interactive, featuring real-world case studies, self-reflection activities, and group discussions. Participants will engage in thought-provoking exercises, including:
- Inner Circle Exercise – A self-reflection activity to uncover personal biases.
- People-Watching Exercise – Understanding how first impressions are shaped by bias.
- Scenario-Based Discussions – Applying best practices to real-world customer interactions.
Who should attend?
This course is ideal for anyone who wants to improve their awareness of unconscious bias and its effects, including:
- Customer facing colleagues
- Inward facing colleagues
- Managers and team leaders
- Anyone committed to service excellence and creating a fairer, more inclusive workplace
Course Delivery
This 3-hour workshop can be delivered online or in person. Upon completion, gain access to online self-study materials to reinforce learning.