Small nudges applied appropriately, can increase revenue and influence our tenant’s choices.
Duration
4-Hours
Location
In-House and Online
How to attend this workshop
In-House Workshop
If you have eight or more people interested in attending this workshop, our in-house training is tailored to your learning needs and offers great value for money.
In-house workshops can be delivered online or face to face!
Online Public Workshop
📅 21st October 2026, 12pm AEDT
💻 Where: 4 hour online workshop
💰 Cost: $220 inc GST per person
👉 BOOK NOW
Need to register multiple people or pay by invoice? Email us at info@bigpicturetraining.com
If this session is full, join the waiting list and we’ll let you know as soon as the next workshop opens.
Self-Paced e-Learning
Complete courses online in your own time by enrolling in the self-paced e-Learning from our course catalogue.
Browse our catalogue below.
We are all subject to little nudges every day, for example through the layout of a supermarket display or the wording of a letter. Nudging targets the many small, unconscious, automatic decisions we all make, all the time.
Small nudges applied appropriately, can increase revenue and influence our tenant’s choices, often at little cost.
These techniques can be used to address challenges specific to community housing providers by:
- Improving rent collection and arrears recovery rates
- Preventing rent debt
- Increasing customer engagement
- Encouraging self-service
- Changing service culture
- Directing resources to areas where efforts can have greatest impact
Course Outline
This online workshop takes a blended learning approach.
- Enjoy an intensive 4-hour online workshop session via Zoom (breaks will be provided throughout the workshop)
- Access to online self-study learning content and resources.
- Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence