Align your purpose, people and structure so everyone knows where the organisation is heading – and how their work contributes.
Organisational design & structure reviews
Make sure your structure supports the services you want to deliver – not the other way round.
- Reviewing team structures following growth or merger
- Clarifying reporting lines, spans of control and role purpose
- Reducing duplication, bottlenecks and friction points
Culture shaping & values alignment
Turn values into everyday behaviours that show up in conversations, decisions and service delivery.
- Co-creating values and behavioural indicators with staff
- Embedding values into recruitment, onboarding and PDRs
- Creating practical behaviour-based tools for leaders
Strategic planning & change support
Keep strategy simple, visual and actionable – and support your people through change.
- Leadership planning days and strategy facilitation
- One-page strategy and service maps people can actually use
- Change communication and engagement plans
Leadership & workforce planning
Build a pipeline of confident, capable leaders with realistic pathways.
- Capability frameworks and leadership development planning
- Coaching and feedback skills for new and experienced managers
- Workforce and succession planning tools
Example Project: Bridge Housing – Using Nudge Theory to Transform Services
Project Outline
Bridge Housing wanted to improve service delivery, reduce friction for tenants, and streamline internal processes. As part of their commitment to innovation, they partnered with Big Picture Training to apply nudge theory across key service areas.
Together, we worked on inspections, rent reviews, arrears communication and the management transfer process. Bridge also trained all managers and formed cross-department project teams, creating strong buy-in and a shared language across the organisation.
Key Outcomes
- First-time access for property inspections improved from 73% to 95%, saving over $55,000 in staff time annually.
- Repairs access reached 100% compared to 90% in the control group.
- Electronic sign-ups introduced in 2021 saved ~45 minutes per sign-up and created annual savings of over $50,000.
- Rent review compliance increased from 55% to 73%, with tenants on market rent falling from 10% to under 1%.
- Rent arrears processes were redesigned, improving tenant response rates and resulting in a 34% increase in repayment arrangements.