A CPD accredited suite of tools designed to embed learning and equip delegates with customer service skills.
Duration
5-Hours
Location
In-House and Online
How to attend this workshop
In-House Workshop
If you have eight or more people interested in attending this workshop, our in-house training is tailored to your learning needs and offers great value for money.
In-house workshops can be delivered online or face to face!
Online Public Workshop
Join the waiting list and we’ll let you know as soon as the next workshop opens.
Self-Paced e-Learning
Complete courses online in your own time by enrolling in the self-paced e-Learning from our course catalogue.
Customers’ expectations are rising. Providing excellent customer service is vital to the reputation and overall success of every organisation and the people that work there.
Customer Service – Making a difference isn’t just a workshop. It’s a CPD accredited suite of tools, recognised by the Chartered Institute of Housing as meeting their professional standards. It’s designed to embed learning and equip delegates with the skills and understanding to improve the customers’ experience of the service your provide.
Course Outline
The blended learning approach includes:
- Pre-course Playbook containing an individual customer service self assessment, enabling delegates to assess themselves against customer service best practice.
- Delegates identify three areas of improvement and turn them into objectives to be included in their performance development plan
- A customer service skills learning toolkit which, along with the performance objectives, embed the learning and continue to develop capability long after the workshop has ended.