This workshop considers the skills required to respond to service complaints successfully.
Duration
3-Hours
Location
In-House and Online
How to attend this workshop
In-House Workshop
If you have eight or more people interested in attending this workshop, our in-house training is tailored to your learning needs and offers great value for money.
In-house workshops can be delivered online or face to face!
Online Public Workshop
Join the waiting list and we’ll let you know as soon as the next workshop opens.
Self-Paced e-Learning
Complete courses online in your own time by enrolling in the self-paced e-Learning from our course catalogue.
Browse our catalogue below.
Research demonstrates that reputation is built and lost from the most recent customer experience.
The way you handle a complaint can turn a negative experience into a positive one. If a customer feels strongly enough to make a complaint, the feedback you receive is worth its weight in gold. It is in the moment, it’s current and it’s real. A complaint is a gift, a golden nugget of opportunity.
This workshop considers the skills required to respond to service complaints successfully. Service complaints being complaints about the level of service an organisation has provided or has failed to provide. As opposed to neighbour nuisance complaints which are complaints received from tenants about their neighbour’s behaviour (please see our separate ‘Managing Neighbour Nuisance Complaints’ workshop).
Course Outline
This online workshop considers the skills required to respond to complaints successfully, improve customer care, customer satisfaction, and complaint resolution.
This online workshop takes a blended learning approach.
- A 3-hour fully interactive online Zoom session: join the Zoom session from any device, laptop, desktop, tablet or mobile phone
- Upon completion, gain access to online self-study materials to reinforce learning