Preventing Debt & Recovering Arrears

This practical workshop will give you the tools to manage your rent accounts effectively.

Duration

3-Hours

Location

In-House and Online

How to attend this workshop

In-House Workshop

If you have eight or more people interested in attending this workshop, our in-house training is tailored to your learning needs and offers great value for money.

In-house workshops can be delivered online or face to face!

Online Public Workshop

Don’t miss out!

Join the waiting list and we’ll let you know as soon as the next workshop opens.

Self-Paced e-Learning

Complete courses online in your own time by enrolling in the self-paced e-Learning from our course catalogue.

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Managing Rent Accounts with Confidence: Best Practice, New Ideas and Practical Tools for Arrears Prevention and Recovery

As a frontline member of staff attempting to collect rent and recover rent arrears or a manager working on new strategies for arrears recovery, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.   

Delegates will consider practical tools alongside new and innovative ways of preventing rent debt and recovering arrears, and best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.

Course Outline

This online workshop takes a blended learning approach.

  • A 3 hour fully interactive online Zoom session – join from any laptop, PC or device
  • Upon completion, gain access to online self-study materials to reinforce learning

What we’ll cover:

  • The business drivers for maximising income collection
  • The likely causes of rent arrears
  • Financial inclusion and financial resilience
  • The benefits of early intervention
  • The importance of good negotiation skills
  • Behavioural insights – Nudge Theory
  • The factors to consider before proceeding to tribunal

Who should attend this workshop:

  • Tenancy and property managers responsible for rent arrears recovery
  • Team Leaders responsible for managing front line staff who recover rent debt
  • Those responsible for creating policy and procedure

Join the Workshop Waitlist