A review service that will cost you less than one disrepair claim
A policy and process review that will:
- Put customers who report damp and mould at the heart of the process
- Taking each and every case on its merits: and
- Creating a proactive approach to preventing cases from happening in the first place
Review your process to ensure that you’re meeting the Ombudsman’s requirements and the directive from Michael Gove. We can provide:
- A process review
- A survey of those who have experienced damp and mould
- Understanding of current cases, numbers and current situation
- Training needs analysis for colleagues including housing teams
- Review of information and support given to customers
- Working with asset management teams to look at future needs to prevent damp and mould cases
- Repairs team and customer involvement in developing the process.
- Liaison with ICT team to build in workflows to develop a proactive process
- A new policy and process that takes account of Ombudsman’s recommendations
- Reporting suite to ensure cases are being managed correctly and give reassurance to the Exec team and Board