Creating clearer, more engaging tenant communications
Clear communication matters. Especially in social and community housing, where the information being shared can affect people’s homes, responsibilities and…
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Elevate Leadership Development Program Impact Statement
The Elevate Leadership Development Programme is CPD accredited and designed to help emerging and aspiring leaders in the social housing…
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March Round-Up
Welcome to your March round-up from Big Picture Training. It’s been a busy and exciting month, with plenty happening across…
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Building Customer Service Capability with WPI
In February I travelled to Melbourne to work with the operations team atWomens Property Initiatives (WPI), delivering our CS-MAD (Customer…
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Recognising when a tenant is signalling for help: The clues hidden in plain sight
Most tenants don’t openly ask for help. Not because they don’t want support, but because pride, fear of judgement, shame,…
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Happy almost Christmas!
Over the past weeks, we’ve been busy! We launched our new public training program and attended the ACH Conference, and…
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2025 Impact Report
We’re proud to share our 2025 Impact Report. This year we’ve focused on what matters most: building capability, confidence and…
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No Robots Required: Practical AI You Already Have
When people hear “AI,” they often picture robots, science fiction or high-tech offices full of screens and code. But artificial…
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October Roundup from Big Picture Training
This edition includes wine, food a personal invitation, some AI and a full roundup of activity for October. First things…
