June has been buzzing with exciting developments at Big Picture Training, and we just had to share them with you. Let’s catch you up…
First up – BIG excitement over our new Customer Service Qualification! 🚨
We officially launched the Level 2 Award in Customer Service for Social Housing in the UK, and let’s just say… the response blew us away. Five enquiries on launch day alone!
This qualification has been designed with LBL Skills and is nationally regulated in the UK. It’s everything we love. Practical, purposeful, and built to help teams meet professional standards while delivering brilliant customer experiences. The timing couldn’t be better.
What to know more? Visit the link below: https://www.bigpicturetraining.com/level-2-award-in-customer-service-for-social-housing-rqf/
We’re also thrilled to be partnering with Hazel O’Halloran on something truly meaningful – Synergy Safe Accreditation.
This isn’t just another tick-box training; it’s about weaving safeguarding into the everyday work of social housing teams. Together, we’re creating safer spaces, protecting vulnerable people, and building trust where it matters most – right in our communities.
If you want to make safeguarding a priority, visit this website to learn more: https://www.synergysafeguarding.co.uk/
Now for some very exciting news from Down Under…
Please give a warm welcome to the incredible Lindsey, our new Associate in Australia! 🎉
Recently recognised by LinkedIn as a Top Voice in Mentoring, Lindsey brings her epic energy and deep L&D expertise to the team. She’ll be supporting the rollout of our Elevate Leadership Program over in Oz, and yes, the third public cohort is now open for registrations! 👉 If you’re in Australia and ready to level up your leadership game, click here to sign up.
On the road (literally!)… Vicky’s been working wonders in Worthing.
She’s delivering our “Customer Service: Making a Difference” program to Worthing Homes and the feedback has been just as warm as her welcome. We love seeing how this work is landing with real impact in real teams.
Ellie, our MD, has been busy leading some serious transformation work behind the scenes too.
Service Improvement In Progress
We’re halfway through a service improvement project with a large Australian community housing provider, reviewing tenant fact sheets and building an interactive Manager Toolkit to empower leaders with practical tools, guides, and a capability matrix.
Victorian Provider Project Completed
Just wrapped a full service review with a Victorian provider: risk analysis, updated policies, a housing manual, and org-wide training. Result? More consistency, clarity, and confidence across the board.
Tenancy Training Boom
Our Tenancy Management in Community Housing training is in high demand, we’ve now delivered 8 programs for 2025, helping teams lift capability and confidence sector-wide. That’s what we love to see.
Meanwhile… Jo’s been doing what Jo does best – showing up and shining. ✨
In between a new job role as… Chief Supporter at Richard Watson Racing 🏁, launching Stages 1 & 2 of Complaints Handling Training, delivering Case Notes & Record Keeping to the EMH Group (hello 94% NPS! 👏) and facilitating an incredible Disruptive Innovators Network KIM CX Workshop at Amazon HQ in London, all while being a true inspirational leader with contagious energy, we’re not entirely sure when she sleeps!
That workshop with the Disruptive Innovators Network dug deep into KIM (Knowledge & Information Management) and how it’s reshaping customer service in housing. Big thanks to the guest speakers and everyone who made it such a standout event. Someone please get Jo a strong cuppa and a biscuit. She’s earned it.
We’ve also loved hearing how our training is landing…
Case Notes & Record Keeping:
“Jo was upbeat, engaging and made it all easy to follow.”
Tenancy Management Training:
“This was incredibly valuable and truly outstanding, especially for new staff. The content was not only clear and practical but also deeply relevant to our day-to-day work. It broke down key concepts in an easy-to-understand way and offered real-world examples that made everything click. This session would be an ideal resource for onboarding; it lays a strong foundation of knowledge and would go a long way in helping new team members feel confident, capable, and well-supported right from the beginning”.
There’s nothing better than seeing our sessions turn lightbulbs on in the room. 💡
And finally… some dates for your diary
We have a number of upcoming workshops. If you’re looking to upskill or support your team’s development – now’s the time to book:
🎓 Privacy & Confidentiality | 31 July
🔗 Details and registration: https://ahi.glueup.com/event/privacy-confidentiality-in-community-housing-143658/?pk_campaign=widget-event-list
🎓Intro to Community Housing Regulations | 6 August
🔗 Details and registration: https://ahi.glueup.com/event/introduction-to-community-housing-regulations-143914
🎓Elevate Leadership Training Program Starting in September
🔗 Details and registration: https://www.bigpicturetraining.com/elevate-leadership-development-training-program-uk/
That’s it from us this month! Thanks, as always, for being part of the Big Picture community. Whether you’re learning with us, cheering us on, or simply keeping up to date – we appreciate you.
Here’s to a brilliant July ahead.