Looking to start a career in community housing?
New to the community housing sector in Australia?
Already working in community housing and seeking to refresh or expand your skills?
The Tenancy Management in Community Housing training program provides you with the knowledge and skills you need to kickstart your career!
The material is exactly what I required so far. I have been with the company 1 and a half months and wasn’t aware how to sign up a tenant. Now I can do so confidently.”
This CPD accredited training program run in association with the Australasian Housing Institute, covers the core functions and duties of a Tenancy Manager working in the Australian community housing sector.
The program contains 7 modules of learning which explore the skills required to perform primary tenancy management functions in a community housing setting. It covers the core duties and responsibilities of a tenancy manager, an overview of industry specific legislation, scenarios and best practice examples. This program will earn you points towards your Continuing Professional Development (CPD).
Core themes throughout the training include:
- Customer service skills
- Regulatory requirements and overarching legislation
- Understanding privacy and confidentiality
- Importance of documenting appropriate and relevant case notes
- Identify and mitigate risks that may arise as part of their role through the learnings from this course
Intake for the first two rounds in 2023 have sold out. Round three in 2023 is NOW OPEN!
Click here for further details and enrolment.
Course Overview
The 7 modules of learning covered in this program include:
⭐Module 1 – Introduction to tenancy management in social housing
⭐Module 2 – Commencing a Tenancy
⭐Module 3 – Managing Rent Arrears
⭐Module 4 – Routine Inspections
⭐Module 5 – Rent Review
⭐Module 6 – Vacancy Management
⭐Module 7 – Complaints Management
Course Completion
On completion of the program, delegates receive a certificate of continuous professional development (CPD).
I will be encouraging new staff to attend these. I really found the training very useful.”
Course Delivery Options
- Online self-paced SCORM compliant digital course
- Face to face in person delivery
- Virtual online course via zoom
- Bespoke versions can be tailored to specific organisations to incorporate State legislation and your organisation’s internal practices and processes
All methods of learning will be supported by a downloadable PDF of the course material for delegates to reference when they return to the workplace.
Contact us for further options.
Course Suitability
- Anyone new to the community housing industry
- Anyone new to providing tenancy management services
- Anyone responsible for providing tenancy services as a refresher of best practice
I have found the training to date very easy to follow and informative and hoping it will be offered again with new staff.”
Interested? Why not Contact us to start a conversation