The hidden cost of customer complaints
Paul Hackett, CEO of Southern Housing commented in Housing Today that many housing associations’ earnings aren’t enough to cover their…
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Building Trust to Enhance Customer Experience: The Foundation of Lasting Relationships
In the housing sector, in common with the commercial sector, customer experience is about fostering a lasting connection. At the…
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So many training options… which one is right for you?
Online training, face to face delivery, e-learning, in-house, public, blended learning – we offer training options to suit all types…
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Why investing in Customer service has long term financial benefits
A recent article by The Institute of Customer Service talked about how the current economic situation is the new norm…
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Welcome to Members News!
This is where you will find copies of the bi-monthly edition of the members only newsletter. Contact us if you’d…
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The Tenancy Management in Community Housing training program
The Tenancy Management in Community Housing training program provides the knowledge and skills you need to kickstart your career! Whether you are…
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Jo Leckie is speaking at The Hive Live on 25 September 2023
You might have already seen posts or emails about this, but we wanted to let you know about the Hive…
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Customer Service – Making a Difference – Toolbox Talks
Do you have an in-house trades team? Want to upskill them to deliver customer service excellence but don’t want to…
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Passport2Housing
Big Picture Training have partnered with Tenants Hub to bring Passport2Housing to Australia! The Passport2Housing program is designed to help…
