Author: Big Picture Training

Looking to start a career in community housing? New to the community housing sector in Australia? Already working in community…

A policy and process review that will: Review your process to ensure that you’re meeting the Ombudsman’s requirements and the…

In this blog post, our Lead Associate in the UK, Siân Humphreys asks “Does anyone wake up in the morning…

When we think about digital transformation, we often think about the impact of technology on the customer experience. However, research…

Imagine a scenario where: That would be a huge return on any investment, right?

We are thrilled to announce the appointment of Elaine Kerr to the post of Lead Consultant – Australia from 1…

I recently attended a roundtable event where Jo Leckie, Principal Consultant at Big Picture Training, started the conversation with some…

Here are seven ways to improve customer experience.  The Magnificent 7! 1. Create a clear CX (customer experience) vision The…

It’s fascinating! The unconscious biases we hold can influence the quality of our relationships with others. Particularly our internal and…