Building Customer Service Capability with WPI
In February I travelled to Melbourne to work with the operations team atWomens Property Initiatives (WPI), delivering our CS-MAD (Customer…
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When ‘Thank You’ Isn’t Enough: Why We Should Pay Volunteers for Their Expertise
It’s Volunteer Week. A time to celebrate the incredible contribution volunteers make to our communities. In the housing sector, volunteers…
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The Importance of Resilience for Empaths in Social Housing
The best customer experiences come from people who are present, patient and emotionally attuned. That’s empathy in action. We see…
