New course for the UK 🌟 Introduction to Planning and Scheduling Repairs!
An effective planning and scheduling team ensures the smooth operation of the repairs service and enhances customer satisfaction. Our specialised…
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Professionalism in social housing – It’s more than a qualification
Professionalism is a big topic in social housing and the focus is very much on qualifications. That’s correct to a…
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Empowering change agents
Developing Emerging Leaders in the Social Housing Sector As Big Picture Training prepares to launch Elevate, our leadership development program…
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The hidden cost of customer complaints
Paul Hackett, CEO of Southern Housing commented in Housing Today that many housing associations’ earnings aren’t enough to cover their…
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Building Trust to Enhance Customer Experience: The Foundation of Lasting Relationships
In the housing sector, in common with the commercial sector, customer experience is about fostering a lasting connection. At the…
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So many training options… which one is right for you?
Online training, face to face delivery, e-learning, in-house, public, blended learning – we offer training options to suit all types…
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Why investing in Customer service has long term financial benefits
A recent article by The Institute of Customer Service talked about how the current economic situation is the new norm…
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The Tenancy Management in Community Housing training program
The Tenancy Management in Community Housing training program provides the knowledge and skills you need to kickstart your career! Whether you are…
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Jo Leckie is speaking at The Hive Live on 25 September 2023
You might have already seen posts or emails about this, but we wanted to let you know about the Hive…
