Customer Service – Making a Difference – Toolbox Talks
Do you have an in-house trades team? Want to upskill them to deliver customer service excellence but don’t want to…
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Passport2Housing
Big Picture Training have partnered with Tenants Hub to bring Passport2Housing to Australia! The Passport2Housing program is designed to help…
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Tenancy Management in Community Housing
Looking to start a career in community housing? New to the community housing sector in Australia? Already working in community…
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Damp and Mould Review
A policy and process review that will: Review your process to ensure that you’re meeting the Ombudsman’s requirements and the…
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Why does poor customer service happen?
In this blog post, our Lead Associate in the UK, Siân Humphreys asks “Does anyone wake up in the morning…
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WE can make a difference!
When we think about digital transformation, we often think about the impact of technology on the customer experience. However, research…
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Complaints handling review
Imagine a scenario where: That would be a huge return on any investment, right?
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Introducing Elaine Kerr – Lead Consultant – Australia
We are thrilled to announce the appointment of Elaine Kerr to the post of Lead Consultant – Australia from 1…
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Hidden voices and proactive complaints – Sian Humphreys
I recently attended a roundtable event where Jo Leckie, Principal Consultant at Big Picture Training, started the conversation with some…
