Customer Service – Making a Difference – Toolbox Talks
Do you have an in-house trades team? Want to upskill them to deliver customer service excellence but don’t want to take them off the tools…
Passport2Housing
Big Picture Training have partnered with Tenants Hub to bring Passport2Housing to Australia! The Passport2Housing program is designed to help people access rented housing –…
Tenancy Management in Community Housing
Looking to start a career in community housing? New to the community housing sector in Australia? Already working in community housing and seeking to refresh…
Damp and Mould Review
A policy and process review that will: Review your process to ensure that you’re meeting the Ombudsman’s requirements and the directive from Michael Gove. We…
Why does poor customer service happen?
In this blog post, our Lead Associate in the UK, Siân Humphreys asks “Does anyone wake up in the morning and think ‘I’m going to…
WE can make a difference!
When we think about digital transformation, we often think about the impact of technology on the customer experience. However, research and practice are showing that…
Complaints handling review
Imagine a scenario where: That would be a huge return on any investment, right?
Introducing Elaine Kerr – Lead Consultant – Australia
We are thrilled to announce the appointment of Elaine Kerr to the post of Lead Consultant – Australia from 1 March 2022. Elaine has over…
Hidden voices and proactive complaints – Sian Humphreys
I recently attended a roundtable event where Jo Leckie, Principal Consultant at Big Picture Training, started the conversation with some stats:- It sparked a great…